Refund Policy

Thank you for choosing We value your business and aim to offer transparent policies that ensure a satisfying and seamless experience on our platform. Below, you'll find detailed information about our refund policy. If you have any questions or require further information, please don't hesitate to contact us.

1. Digital Products (Patterns, Guides, eBooks)

- Digital products are non-refundable due to their immediate accessibility. We cannot issue refunds or exchanges once a digital product has been downloaded. Please ensure you review product details and requirements before finalizing your purchase.

- If you experience technical issues like download problems or file corruption, contact us immediately, and we will help resolve the matter.

2. Physical Products

- Unsatisfied with a physical product you received? You can return it within 30 days of receipt. The product must remain in its original condition and packaging to be eligible.

- After we receive and inspect your returned product, we'll process your refund. Please give up to 14 business days for the refund to appear in your account. Original shipping charges, however, are non-refundable.

- Customers are responsible for return shipping costs unless the item is damaged or there was an error.

3. Subscription Services

- Yearly Subscription: Our yearly subscription is priced at $45. If you choose to cancel within the first 7 days of your subscription, you will be eligible for a full refund. After this period, refunds will be evaluated on a case-by-case basis.

- Monthly Subscription: Our monthly subscription is priced at $5. If you wish to cancel, please notify us before your next billing cycle to prevent additional charges. Monthly subscriptions are non-refundable once billed.

- Please contact our customer service for concerns or exceptional circumstances regarding your subscription.

4. Damaged or Incorrect Items

- Should you receive a damaged item or a product different from what you ordered, please inform us within 7 days of receiving the product. We'll offer guidance on returning the product and arrange a replacement or refund.

5. Initiating a Refund

- Start a return or refund process by contacting our customer service. Kindly provide your order number, the item in question, and the reason for your request. We'll then guide you through the necessary steps.

6. Contact Details

- For all inquiries related to refunds, please contact:

7. Policy Changes

- Needlepoint Nook reserves the right to modify this refund policy when necessary. Updates will be communicated by posting the new policy on this page.

Your satisfaction is paramount to us at Needlepoint Nook. We're here to assist and ensure your shopping and subscription experience is excellent. If you have any concerns or face any issues, please reach out.